Refund Policy

We want you to feel confident the moment you join Home of IQ. This policy explains when refunds apply, how to request one, and how cancellations work. It applies to all paid memberships purchased through homeofiq.com (sold and processed by our merchant of record, Paddle). This policy is part of, and incorporated into, our Terms of Service.

1. 14-day money-back guarantee

First-time members are covered by a 14-day money-back guarantee. If Home of IQ isn't for you, request a refund within 14 days of your initial purchase and we'll refund the full amount to your original payment method, typically within 5–10 business days.

The guarantee applies to your first paid membership only. To qualify, the refund must be requested from the email address used at checkout and the membership must still be active or only just cancelled.

EU consumers. If you are a consumer resident in the European Union, you have a statutory 14-day right of withdrawal from the date of purchase. By starting to use the Service immediately after purchase, you expressly request supply of digital content before the withdrawal period ends and acknowledge that, once you begin using the Service, you may lose the statutory right of withdrawal under Article 16(m) of the EU Consumer Rights Directive. Our voluntary 14-day money-back guarantee above is offered as an extra protection.

2. Subscription renewals

Renewals are non-refundable. Once a new billing cycle has started, that cycle is not refunded. You can cancel any time from your account to prevent the next charge, and you keep access to all paid features until the end of the cycle you already paid for.

3. One-time purchases (retest unlocks and similar)

Optional one-time purchases — such as the retest unlockthat lets you skip the cooldown between IQ retests — are non-refundable. The benefit is delivered the moment the unlock is granted, and you can use it immediately by starting your retest. Before completing checkout you expressly request immediate supply of this digital benefit and acknowledge that you may lose any statutory right of withdrawal under Article 16(m) of the EU Consumer Rights Directive. The 14-day money-back guarantee described above applies to membership purchases only.

We may still issue a refund on a one-time purchase at our discretion if there is a clear technical failure on our side (for example, the unlock was charged but never granted to your account). Contact us at support@homeofiq.comand we'll investigate.

4. Refund exclusions

The following situations are not eligible for a refund:

• Requests made more than 14 days after your initial purchase.
• Renewals after the first billing cycle (monthly or annual).
• One-time purchases (retest unlocks and similar) outside the technical-failure scenario described in Section 3.
• Accounts suspended or terminated for breaching our Terms.
• Change of mind after the 14-day window, or partial refunds for the unused portion of a billing period.
• Purchases made through a third party (e.g. Apple App Store or Google Play). Those refunds are handled by the store you bought through.

5. How to request a refund

Email support@homeofiq.com from the address you used at checkout and include:

• The email on your Home of IQ account.
• The approximate date and amount of the charge.
• A short note on why you're requesting a refund.

We confirm receipt within 1 business day and process eligible refunds within 2–3 business days. If you have a billing concern, please reach out to us before disputing a charge with your bank — we can almost always resolve it faster directly.

6. Cancellation policy

You can cancel at any time from Account › Membershipin one click, with no retention calls and no chatbot maze. Your cancellation takes effect at the end of your current billing period, and you keep full access until then. Cancelling on its own doesn't trigger a refund.

7. Processing time

Approved refunds are sent back to your original payment method, typically within 5–10 business days from approval. Depending on your bank or card issuer, it can take a few additional days for the funds to appear on your statement.

8. Technical issues

If a technical problem on our side stops you from accessing your results or the training platform, email support@homeofiq.comwith a short description and, if possible, a screenshot. We'll work to fix it quickly. If we can't resolve it in a reasonable timeframe, we'll offer a refund or account credit on a case-by-case basis, even outside the 14-day window.

9. Changes to this policy

We may update this policy from time to time. Any changes are posted here with a new “Last updated” date. Continued use of Home of IQ after a change means you accept the updated policy. Material changes affecting active members are communicated by email.

10. Contact us

Questions about this policy or a specific charge? Reach us at support@homeofiq.com. We respond within 1 business day on weekdays.